The Problem Statement
AN ENTERPRISE WITH:
- Multiple Tedious and Manual Processes with very long turn around times.
- Disjoint and Disparate Systems across the organization leading to Data Silos.
- Teams of people working on data processing for simple tasks.
Why Robotic Process Automation?
TASK AUTOMATION
Increased Efficiency + Reduced Errors +
Optimized Staffing = Incredible Savings!
INTELLIGENT SYSTEM
Not only do the bots do more work in lesser time, but they also possess decision making capabilities with Human-like Cognition.
COMPLIANCES & AUDITABILITY
The bots are programmed to meet all compliances, and all actions performed by the bot are recorded for future audit purposes. Secure by Design!
What is a Digital Crew?
A TEAM OF BOTS THAT:
Works and Operates 24 / 7
Standardizes Decision Making
Increases Capacity, Speed and Accuracy
Accelerates Output and Delivery
Automation Labs
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SECURE BY DESIGN
ROI FOCUSED
PARALLEL EXECUTION
READY TO USE APPS
Automation Labs – Platform Framework
Automation Labs – Security
RBAC
- Multi-level Role Based Access Control to separate out duties between different bots and users.
- Assign unique identity to each bot and process.
Industry Grade Encryption
- TLS 1.2 Encryption standards for data in motion in the application and AES Encryption for data at rest.
- Key based administration for bot control.
Secure Development
- Leading SD security practices implemented.
- Complete On-Premise implementation option available.
Audit Completeness
- Complete Audit Trails available for visibility and compliance.
- Comprehensive Audit capabilities enables Security and Risk teams to fast track investigations.
Applications
Other Modules
PATIENT FORMS
Automated collation of data from Patient and past hospital records. Scan details from Insurance cards and gather ToB in an instance.
BILLING AUTOMATION
Fastrack data from vendors and partners, speedup delivery. Push data from disjoint systems for easy financial reporting.
INSURANCE AUTOMATION
Analyze and convert collected data into HIS or insurance compliant formats. Automate claims, pre approvals and reconciliation.
Case Study:
Patient Claims Statement Submission to Insurance(s)
Process Transformation (Manual To Digital)
- Bots prepare claims statement and submit to over 40 insurances every month through real time emails.
- Create a standard data repository for insurances to access patient data points / health records.
Results
- Reduced QC costs and efforts (2 FTE – 6 days).
- Submission cycle time brought down from 30 days to 7 days.
- Settlement time reduced by about 35%.
- Accuracy with bots brought down claimrejections by ~50%.
Results: Rejection Rate Reduced by ~50%.
Case Study:
Insurance Pre Approvals for Patients
Process Transformation (Manual To Digital)
- Bots login to the respective insurance portal and submit the requested data by extracting from the HIS.
- Upon successful submission, the bots collect the approval from the insurance and enter it into the HIS system against the patient case ID.
- The bots also alert the patient with a status update on the approval/rejection through an email and a Whatsapp message.
Results
- Human workforce spends approximately 6 minutes per case entering the details. The bots were able to do it in 2 mins per case, 20 man hours saved every day.
- Pre Approval timelines improved by 75%. Timeline per case brought down to 30 mins from 2 hours per case.
Case Study:
Email Rule Engine Implementation
Process Transformation (Manual To Digital)
- Collation of different types of leads across the system (Call Center/ Website/ Online Ads) was done manually and lead bounce(s) was tracked manually by the call center team.
- The bots collated all the leads into one system. Cross verification/ QC done to avoid lead duplication.
- Email Rule Engine created to automate emails with status update on leads which were not called/followed up for further action.
Results
- Reduced QC efforts by 2 FTE resources.
- Lead Follow up effeciency increased by 25% due to reduction in lead duplicates.
- With Email Automation, manual efforts of tracking leads for follow ups reduced by 3 Hrs per day.
Case Study:
Lab Reports – Email Automation
Process Transformation (Manual To Digital)
- The team used to manually collate all the lab report(s) and email them to the patients requesting for them.
- Email Bot created to check for requests and fetch the reports from the HIS.
- Upon fetching the required reports, the bot creates and email and attaches the reports and sends it to the patient with a copy to the customer experience team.
Results
- Reduced manual efforts of the lab team in sending the reports. Approx 7 Man Hours saved every day.
- Accuracy in sending lab reports improved by 20%.
Case Study:
ERP Automation
Process Transformation (Manual To Digital)
- Invoices were processed manually from the PO to the Invoice parking stage in the SAP Application.
- Bots automated Invoice Processing by reading the invoices and parking them.
- The Bots also QCs for mismatches with the amount in invoice and the POs and corrects them by reading from the GRN document
Results
- 600-800 invoices processed per day without any human intervention. Cost savings of over 2 FTE resources.
- Accuracy improved by over 30% in Invoice Processing. Timelines for Invoice Processing per invoice improved from 15 mins per invoice to 4 mins per invoice.
OCR/ICR
Read through any pdf / document and restructure your data.
EMAILS
Automate your emails and reports in an instance.
COMPUTER VISION
Turbocharge your customer registration and onboarding process.
CONVERSATIONS
Help your chatbots attain their maximum potential with our solution.
RULE ENGINES
Implement business rule engine(s) powered by bots. Enhance efficiency.
Industry Agnostic Automation
Other Application Areas
WEB/ DATA SCRAPING
Scrape data from any site in real time and make your teams more efficient. Strong use case in the ECommerce Industry.
AUTOMATE INVOICING
Our Platform can toggle between multiple applications and generate invoice and send it over emails to your clients.
SAP AUTOMATION
Give your purchase team the power to automate complex workflows required by SAP and save oodles of time.
COHERENT SYSTEMS
Multiple disjoint systems can make it very difficult for a business to operate efficiently. Simplify it with our platform.
AUDITS AND COMPLIANCE
Make your audit teams more powerful and compliant with the use of RPA and its capabilities.